You don't need to travel to Warsaw. Fill in a short form and we'll arrange a free DPD courier to collect your Thermomix from your door and — after the repair — send it back to you. Both ways free when we carry out the repair. Diagnosis and the quote are free.
Give us your pickup details and your Thermomix model, plus a short description of the fault. After you submit, we'll get in touch within 24 hours (on business days) to confirm the details and arrange a free DPD courier.
We'll contact you within 24 hours (on business days) to confirm the pickup and arrange a free DPD courier. Urgent? Call: +48 512 800 030.
We handle the whole process by courier, without you leaving home — with a free courier both ways. Diagnosis and the quote are free, and we only start the repair once you approve it.
Fill in the form or call us. We arrange a free DPD courier who comes to your address anywhere in Poland.
We get in touch within 24 hours (on business days), confirm your request and agree a pickup date for your Thermomix.
The DPD courier collects your Thermomix — usually the next business day after confirmation. You get a tracking number, and it reaches us most often within 2 business days.
Free diagnosis and quote, repair once you approve it, then a free return by courier. 12-month warranty and a VAT invoice. Decline the repair — just 40 PLN.
You order a free courier, we collect the Thermomix from your door, repair it and send it back — both ways at no cost (when we carry out the repair). Below we show you how to prepare the device safely for transport.
Cost, pickup time, what to pack and keeping your device safe. Didn't find your answer? Call us — we'll help.
Call: +48 512 800 030When we carry out the repair, the DPD courier is free both ways — we collect and return your Thermomix for 0 PLN. If you decline the repair after diagnosis, you pay only 40 PLN (return shipment + diagnosis + safe packing). The diagnosis and quote are free.
After you submit the form, we get in touch within 24 hours (on business days) to confirm the pickup. The DPD courier usually collects the Thermomix the next business day after confirmation, and it reaches us most often within 2 business days. Forms sent over the weekend are handled on the next business day.
For the diagnosis we only need: the device base + the mixing bowl + the lid. Don't include accessories (Cook-Key, Cookido, measuring cup, blades, steaming parts) — keep them at home.
The original box with the polystyrene inserts is best. Without it — a rigid box, at least 6 cm of soft cushioning on all sides (bubble wrap, foam) and a well-sealed parcel. You'll find the full guide with photos in the section “How to pack your Thermomix safely” above.
We repair and collect TM21, TM31, TM5 and TM6 as well as Vorwerk devices. We also handle the latest TM7 model — call us and we'll confirm the scope for your unit.
Yes. We work by mail order with a free door-to-door courier from anywhere in Poland (when we carry out the repair). We serve Warsaw, Kraków, Wrocław, Poznań, Gdańsk, Łódź, Szczecin and every other city.
Yes. We insure the parcel up to 3000 PLN (to the documented value of the device). That's why careful packing according to the guide above matters.
You'll get a call or e-mail from us within 24 hours (on business days) with confirmation and pickup details. Once the parcel is on its way, we send you a tracking number.
Yes. You're welcome at our service in Warsaw's Praga-Południe: Al. Stanów Zjednoczonych 72/13A (Galeria Wiatraczna). If you bring the device in person, the free courier isn't needed.
Fill in the form or call us. We'll arrange a free DPD courier from anywhere in Poland — pickup and return both ways at no cost when we carry out the repair. Diagnosis and the quote are free, with a 12-month warranty on every repair.
You can order a courier online at any time — the form is available 24/7.
