Check how long your warranty lasts for each service. By default we give a 12-month warranty on the repair and replaced parts — a shorter period applies only to problematic services such as liquid damage, cleaning and maintenance.
Annex 1 · in force from
AWarranty rules
Standard 12-month warranty on completed services — on labour and parts replaced by the Service with new ones.
A.1. The Service grants a 12-month warranty on completed services, counted from the day the Device is handed back to the Client (§13.1 of the Service Terms). For selected problematic services the period is shorter — the full list is in the Shorter warranty period section, and values for specific repairs are in the per-device tables below.
A.2. The warranty covers only the scope of works actually performed by the Service and the elements directly covered by the service rendered (§13.2).
12 moStandard — new parts, board and power repairs
n/aSoftware, data recovery, customer-supplied parts
A.3. The warranty does not cover, among others, mechanical, chemical and thermal damage, liquid damage occurring after the service, the effects of unauthorised interference or repairs by another service, software faults and natural wear — the full catalogue of exclusions is set out in §13.3 of the Service Terms.
A.5. The Service's warranty does not exclude, limit or suspend the statutory rights of a Consumer or an Entrepreneur with consumer rights under mandatory provisions of law (§13.4–13.5).
BShorter warranty period — exceptions
The periods below apply regardless of the Device category. All services not listed here are covered by the default 12-month warranty.
Service (type)
Warranty period
Why shorter
Repair after liquid contact / flooding
3 months
Progressive corrosion and hidden secondary damage
Internal cleaning / cleaning service
3 months
Effect depends on further use and the working environment
Maintenance / inspection
3 months
Upkeep service, not a repair of a faulty part
Thermal paste / pad replacement (standalone)
3 months
As above; within a larger repair it inherits its period
Reballing / BGA (GPU core, VRAM, APU/CPU)
3 months
Thermal cycles may reopen the solder joints
Hinge regeneration
3 months
Repair of a fatigued part without replacing it with a new one
Potentiometer thumbsticks (standard PS/Xbox)
3 months
Natural potentiometer wear (drift)
Battery replacement
6 months
Consumable — degrades with charge cycles
Hinge replacement with new parts
6 months
Mechanical stress of the chassis
Used / refurbished parts
6 months
The part is not new — or as individually agreed
Software: OS install, virus removal, configuration
1 mo / —
Effects of user actions; software excluded (§13.3 h)
Customer-supplied parts
installation only
The Service is not liable for the quality of the Client's parts (§10.4)
Data recovery
individually
Result-based service — terms agreed with the Client (§17.3)
Diagnostics without repair
not applicable
One-off service, no lasting effect to be covered
Hall / TMR thumbsticks (anti-drift) are covered by the full 12-month warranty — they do not wear like potentiometers.
Desktop PC component diagnostics are free when you commission the repair or replacement; on resignation and collection of the device the Service may charge PLN 150 gross (§7.5 of the Service Terms).
3Graphics card repair
Service
Warranty period
GPU core reball (BGA)
3 months
VRAM reball / replacement
3 months
Power / VRM section repair (component replacement)
12 months
Power connector repair / replacement (12VHPWR / PCIe / socket)
12 months
Cooling / fan repair or replacement (new part)
12 months
Thermal paste / pad replacement + cleaning
3 months
Liquid damage repair
3 months
4Monitor repair
Service
Warranty period
Mainboard / scaler repair or replacement
12 months
Power section repair (component replacement)
12 months
Inverter / LED backlight replacement
12 months
Panel replacement
12 months
Socket replacement (HDMI / DP / USB-C / power)
12 months
Cleaning / maintenance
3 months
Liquid damage repair
3 months
5Smartphone repair
Service
Warranty period
Display / glass replacement
12 months
Charging socket / connector replacement
12 months
Camera / speaker / microphone replacement
12 months
Motherboard repair (component replacement)
12 months
Reball / chip replacement (BGA, e.g. PMIC / power)
C.1. The warranty period is counted from the day the Device is handed back to the Client (§13.1). The applicable period is stated — where possible — on the Service Receipt or the settlement document.
C.2. If several services with different warranty periods were performed under a single order, each scope of work is covered by its own period applicable to that service.
C.3. A service performed as part of a larger repair (e.g. thermal paste replacement during a board repair) inherits the warranty period of that repair, unless agreed otherwise.
C.4. New parts fitted by the Service may additionally be covered by the manufacturer's warranty on its terms — independently of the Service's warranty on the work.
C.5. For used, refurbished or customer-supplied parts the warranty period and scope are set in accordance with the Exceptions section and §10 of the Service Terms.
C.6. This Table constitutes Annex 1 to the Service Terms. In the event of any discrepancy between the Table and §13 of the Service Terms, the provisions more favourable to a Client who is a Consumer or an Entrepreneur with consumer rights shall prevail.
C.7. The Table may be updated. Orders accepted before a change are governed by the warranty periods in force at the time the order was accepted (§27.1 of the Service Terms).
Have questions?
Questions about the warranty or a repair?
Write or call — we'll explain the scope and warranty period for your device. We give an exact repair quote after a free diagnosis.
